Step-by-Step Visas is an immigration service company in Toronto, Canada. Directed and owned by Christian Levi a Regulated Canadian Immigration Consultant, a member of the College of Immigration and Citizenship Consultants (R 530743).
140 Pedwell Street, Newcastle, Ontario, L1B 0E1 - Canada
(a) The CLIENT acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the MEMBER. Furthermore, the CLIENT acknowledges that the professional fees once earned by the MEMBER are not refundable in the event of an application refusal or rejection.
(b) The CLIENT agrees that the fees paid are for immigration related services only, and any refund is strictly limited to the amount of fees paid. Unearned fees (if any) will be refunded within 30 calendar days using the same method of payment received or alternate method if provided by the CLIENT.
(c) In the event that the CLIENT chooses to terminate this Agreement prior to or after submitting the application to the concerned governing body or during the course of processing, the CLIENT agrees that the earned professional fee is not refundable. Unearned fees (if any) will be refunded through the initial mode of payment made.
(d) In the event that the CLIENT chooses to terminate their Agreement prior to or after submitting the application to the concerned governing body or during the course of processing, an Administrative Fee of CAD $500 will be deducted from the unearned fees if any prior to a Refund.
(e) In the event that the MEMBER chooses to Withdraw from this Agreement, the earned amount of the agreed fees will be non-refundable. Upon notice in writing to the CLIENT by the MEMBER, the retainer agreement will be cancelled provided withdrawal does not cause prejudice to the CLIENT. Unearned fees (if any) will be refunded through the initial mode of payment made.
(f) The CLIENT agrees to have a positive and professional attitude towards the MEMBER. Any breach of attitude, the MEMBER reserves the right to withdraw from this agreement without a refund of any earned fees made by the CLIENT provided withdrawal does not cause prejudice to the CLIENT.
(g) Should the CLIENT be unsuccessful due to any reason outlined by the Government Body including criminal reasons, health problems, forging or the presentation of false documents to the MEMBER, not respecting the governing body Regulations and Conditions, not submitting the necessary documents to the governing body required, not attending the medical examination and/or the interview, not speaking fluently in English or French where applicable during the interview, not responding correctly and professionally to the Visa Officer regarding the profession and/or the job duties and/or the job description that he/she applied for in his/her Application or the CLIENT decides to withdraw or cancel his/her Application or for reasons whatsoever the CLIENT decides not to continue the process of immigration/obtaining visa with the governing body; the CLIENT will not hold the MEMBER responsible by any means, and the earned professional fees are NOT refundable.
(h) In the event the CLIENT is unable to contact the MEMBER and has reason to believe the MEMBER may be dead, incapacitated and unable to fulfill his duties, the CLIENT should contact ICCRC.