Step By Step Visas

Refund Policy

(a) The CLIENT acknowledges that the granting of a visa or status and the time required for processing this application is at the sole discretion of the government and not the MEMBER. Furthermore, the CLIENT acknowledges that the professional fees once earned by the MEMBER are not refundable in the event of an application refusal or rejection.

(b) The CLIENT agrees that the fees paid are for immigration related services only, and any refund is strictly limited to the amount of fees paid. Unearned fees (if any) will be refunded within 30 calendar days using the same method of payment received or alternate method if provided by the CLIENT.

(c) In the event that the CLIENT chooses to terminate this Agreement prior to or after submitting the application to the concerned governing body or during the course of processing, the CLIENT agrees that the earned professional fee is not refundable. Unearned fees (if any) will be refunded through the initial mode of payment made.

(d) In the event that the CLIENT chooses to terminate their Agreement prior to or after submitting the application to the concerned governing body or during the course of processing, an Administrative Fee of CAD $500 will be deducted from the unearned fees if any prior to a Refund.

(e) In the event that the MEMBER chooses to Withdraw from this Agreement, the earned amount of the agreed fees will be non-refundable. Upon notice in writing to the CLIENT by the MEMBER, the retainer agreement will be cancelled provided withdrawal does not cause prejudice to the CLIENT. Unearned fees (if any) will be refunded through the initial mode of payment made.

(f) The CLIENT agrees to have a positive and professional attitude towards the MEMBER. Any breach of attitude, the MEMBER reserves the right to withdraw from this agreement without a refund of any earned fees made by the CLIENT provided withdrawal does not cause prejudice to the CLIENT.

(g) Should the CLIENT be unsuccessful due to any reason outlined by the Government Body including criminal reasons, health problems, forging or the presentation of false documents to the MEMBER, not respecting the governing body Regulations and Conditions, not submitting the necessary documents to the governing body required, not attending the medical examination and/or the interview, not speaking fluently in English or French where applicable during the interview, not responding correctly and professionally to the Visa Officer regarding the profession and/or the job duties and/or the job description that he/she applied for in his/her Application or the CLIENT decides to withdraw or cancel his/her Application or for reasons whatsoever the CLIENT decides not to continue the process of immigration/obtaining visa with the governing body; the CLIENT will not hold the MEMBER responsible by any means, and the earned professional fees are NOT refundable.

(h) In the event the CLIENT is unable to contact the MEMBER and has reason to believe the MEMBER may be dead, incapacitated and unable to fulfill his duties, the CLIENT should contact ICCRC.

How it works

Tell us a little bit about you and we will tell you a lot more about us and how we can assist.

Step 1

Complete a no obligation consultation. We understand you're busy so you can select the most convenient time we can reach you.

Step 2

An Immigration specialist will call to learn more about you and explain on how we can be of service.

Step 3

Welcoming you onboard, let's begin your process step by step.

A Canadian company providing exceptional

services to clients all over the world.


How Our Customers Treat Us

Yousuf H

Thank you Christian for your support in completing and filing my immigration application. The timely issuance of landing visa within 10 months of filing application speaks volumes about the quality of services. I'd recommend all aspiring immigrants any day. Cheers.


Christian Levi was the visa consultant for myself & family for the process of our Australian Immigration. During the course of the entire process we found Chris very approachable & available at all times for any queries. He is hands on & vastly experienced in knowing all the details of the immigration process. His know how on the required documents & their alternates is impressive. We had a great experience working with him & found him very honest, supportive & approachable. I can recommend him with confidence as a great consultant for immigration process of Australia and Canada

Farrukh Raza.

It was a great experience and pleasure to have my immigration process to Australia dealt by the case champion in his field “Christian Levi”.  In the complete process of my immigration; his approach towards my case was not only professionalism with complete knowledge but included quality and time by advising the rightful documents required by the immigration and ensuring & caring by following up with me to provide the right documents so that process is not delayed, and I am not suffering with delays by immigrations.  Chris is a person that always went out of his way to help me out achieve this goal and I would like to thank him from the bottom of my heart in aiding to achieve this goal.

Sonia M. Nadeem

I have known Chris because he has helped me in getting my Canadian immigration... even now he helps me with suggestions and move-in process and with million questions. I have yet to move-in to Canada, will do so by the end of this year 2018 and I know I already have a friend aka Chris there... Thank you for all your help, motivation and kindness. I have trusted him with my original documents which he helped in getting attested while I was busy working in Dubai also he is very honest with financial transaction. He always promptly answers my questions. In my 15 years of work experience, I can easily say he is one of the most professional and genuine guy I have come across. Thank you again and I wish you all the best for your future endeavors.
Best regards


Chris was recommended to me by my sister in law who immigrated to Australia a couple of years back.
Chris has helped my family with Canadian immigration process. We had applied through Express Entry and right from the beginning, he provided valuable insight on documents required for submission and the timelines that we had to follow. He kept us updated about all developments in our application and kept us motivated throughout the process. By virtue of his advice and thoroughness in compilation of all documents, we were able to secure a PR within one month of application.
I would say hats off to his efforts and professionalism and would without hesitation, recommend him to all those who are serious about applying for immigration to Canada or elsewhere

Mircea Dogariu

Working with Christian was a remarkable experience. I was literally surprised to discover that he was very knowledgeable about all the technicalities of the visas processes for both my fiancé and me. Step-by-step he was able to explain the whole procedure for me clearly and, to my biggest surprise he precisely anticipated every timeline and approval. Due to his rigor and meticulosity, I received my Australian permanent residency in just seven weeks from the time I submitted the Express of Interest.  Throughout my career, I've met very few people being so knowledgeable about their profession


A person who helped me when I have lost all the hopes for migration, Chris is a person who is extremely enthusiastic and passionate about his service, whether you call or ping him at midnights he is available for you even though there is huge time zone difference. He is based in Canada where clients are offshore and it’s difficult to manage especially trust factor but trust me he done a fantastic job. 

I have consulted number of immigration service providers in Dubai who are simply making money with lack of ownership. They might offer you discount for full payment or on installments but after receiving that there will be cats and mouse game. They will tell our consultant have resigned so please provide additional details


We were lucky enough to decide to have Chris from Step by Step Visas as our Immigration Consultant rather than opting for a different agency.  He has a thorough knowledge and experience which made our journey of obtaining the permanent residency very smooth. It still feels great to know that you can pop up with any kind of question related to immigration even after our process was successful and completed.  Chris would be more than happy to guide us. Thanks a lot for all your efforts.  Best of luck

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